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Management Practice Test: Managing Change and Innovation
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Management Practice Test: Managing Change and Innovation
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25 Questions

1. According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?
2. Behavioral effects of stress include ________.
3. Studies show that employee assistance programs (EAPs) are ________.
4. An actor on stage getting 'up' for a performance is an example of which of the following?
5. Anika loves being a professional dancer, but she feels stress from the tension-packed, high-pressure, fear-filled atmosphere of her group. She is likely to be experiencing stress from ________.
6. According to Lewin, which of the following is the objective of refreezing?
7. ________ variables are thought to promote innovation.
8. Managers who want creative and innovative employees should ________.
9. According to Lewin, which of the following is the best way to unfreeze the status quo?
10. Which of the following steps in the creativity process may take years before the idea finally 'gels' and the next step occurs?
11. All of the following are common personality characteristics of idea champions EXCEPT ________.
12. In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.
13. Which of the following is an organizational technology change?
14. ________ actively support innovation and every step of the process that leads to innovative ideas.
15. A light-hitting baseball player who is suddenly asked to play be a power hitter and hit homeruns would be likely to experience ________ stress.
16. Which phenomenon in today's business climate has made the 'white-water rapids' metaphor popular?
17. Managers typically implement programs to reduce resistance to change when employees ________ in some way.
18. Stress has ________ symptoms.
19. The final step in Lewin's three-step description of the change process is ________.
20. The first step in creativity involves ________.
21. Studies show that ________ personalities show negative effects from stress.
22. Job redesigns are good ways to reduce stress that employees feel from ________.
23. After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of ________.
24. Today's economic climate can be compared to a college class that ________.
25. Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming 'depersonalized.' They are most likely resisting change due to ________.

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