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Negotiation And The Management Of Conflict
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Negotiation And The Management Of Conflict
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25 Questions

1. The Process Through Which Two Or More Parties Seek An Acceptable Rate Of Exchange For Items They Own Or Control Is Called __________.

2. The Four Points Of Principled Negotiation Described By Fisher And Ury.

3. During Project Build-up - If A Strong Matrix Organizational Form Is Used - The Project Manager Seeks A Commitment Of __________ From The Functional Departments.

4. Which One Of The Following Choices Was Not Identified By The Authors As One Of The Reasons Why Organizations Enter Into Partnership Arrangements With Each Other?

5. Identify The Category Of Conflict That Is Not Included In The Categories Used By Thamhain And Wilemon In Their Study Of Project Conflict.

6. Personality Conflicts During Project Phase-out Are Often Caused By __________.

7. Which Of The Following Is Not One Of The Four Points Of Principled Negotiation?

8. During Project Build-up - If A Weak Matrix Organizational Form Is Used - The Project Manager Seeks A Commitment Of __________ From The Functional Departments.

9. The Total Level Of Conflict In The Project Lifecycle Is Highest During The __________ Stage.

10. The Type Of Relations That Generally Exist Between The Organization Carrying Out The Project And A Subcontractor Working On The Project.

11. The Multistep Process For Building Partnered Projects.

12. The Authors Mention Three Situations Where The Highest Level Of Negotiating Skill Is Required By The Project Manager. Which Of The Following Is Not One Of Them?

13. Which Of The Following Is Not Included In The Authors' Four Part Agreement For Partnering?

14. Conflicts Within The Organization Typically Differ From Conflicts With Outsiders In One Important Way. As Far As The Organization Is Concerned - These Conflicts Are __________.

15. __________ Problems Are Comparatively Rare During Project Phaseout Because Most Have Been Solved Or Bypassed Earlier.

16. Identify The Three Fundamental Categories Of Conflict That Occur During A Project's Lifecycle.

17. During The Main Program Phases Of The Project Lifecycle - Thamhain Et Al Say That Conflict Intensity Is The Greatest With Respect To __________.

18. When Dealing With Conflict Between Parties - It Is Recommended That One __________ In Order To Avoid The Conflict Becoming Interpersonal.

19. __________ Is A Method Of Transforming Contractual Relationships Into A Cohesive - Cooperative Project Team With A Single Set Of Goals And Established Procedures For Resolving Disputes In A Timely And Effective Manner.

20. One Requirement For The Conflict/Resolution Methods Described Is That They Must Allow The Conflict To Be Settled Without __________ To The Project's Objectives.

21. __________ Is The Process Which Begins When One Party Perceives That The Other Has Frustrated - Or Is About To Frustrate - Some Concern Of His.

22. Three Basic Causes For Change In Projects.

23. The __________ Approach To Negotiation Aims To Achieve A Win-win Result.

24. A Party To A Conflict Will Usually Be Satisfied When The Level Of Frustration Has Been __________.

25. __________ Refers To The Modifications To The Project Plan. In Many Cases - The Projects Get Larger.

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