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Medical Assistant Exam: Professional Standards
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Medical Assistant Exam: Professional Standards
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17 Questions

1. All of the following statements are true about a credentialed medical assistant EXCEPT
2. All of the following are barriers to communication EXCEPT
3. Which of the following is the proper response a medical assistant should give to the statement 'I can’t wait until this operation is over'?
4. The various types of verbal and nonverbal methods that may be used to convey messages such as speaking, writing, and body language are referred to as
5. All of the following are attributes of a professional EXCEPT
6. Mentally impaired patients
7. Which of the following describes the medical assistant’s ability to adjust to abrupt changes in a medical office environment?
8. All of the following statements about seriously ill patients are true EXCEPT
9. Which of the following statements is true about all elderly patients?
10. The patient looks for all of the following attributes in a medical assistant EXCEPT
11. When communicating with a visually impaired patient, the medical assistant should
12. Which of the following best describes active listening?
13. An example of providing privacy to a patient is
14. When a child asks whether a procedure will hurt, the reply to the child should be
15. All of the following would be a breach of patient confidentiality by the medical assistant EXCEPT
16. All of the following statements about cultural diversity are true EXCEPT
17. Which term describes the set of values that dictates the behavior of professionals?