A Medicare patient calls. She's been seeing Dr. Hamilton for 10 years for her chronic conditions. It's January and her furnace just broke and it will be $500--and she's on a fixed income and just can't swing the furnace and her Medicare deductible right now. She's going to have to make payments on the furnace as it is. She wants to know if there's any way you could give her a break and waive the deductible. How should the billing professional respond?

The American Academy of Professional Coders (AAPC) provides training and credentialling for medical billers across the United States. After passing the AAPC medical billing exam, a medical biller earns the Certified Professinal Biller (CPB) credential. The medical billing exam has 200 multiple choice questions and five hours and forty minutes is given to complete the exam.