Refers to the practice of sending email to customers or potential customers of the legitimate website encouraging them to click the link in the email. When clicked, the users browser - the software program used to access websites - displays a spoof site where the user is asked to provide personal information

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1. Refers to the practice of sending email to customers or potential customers of the legitimate website encouraging them to click the link in the email. When clicked, the users browser - the software program used to access websites - displays a spoof site where the user is asked to provide personal information