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Negotiation 101 Practice Test: Third Party Approaches to Managing Difficult Negotiations
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Negotiation 101 Practice Test: Third Party Approaches to Managing Difficult Negotiations
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25 Questions

1. The decision-acceptance effect states that
2. In providing impetus, the manager
3. Under what conditions might negotiators seek third-party involvement?
4. Mediation is less intrusive than arbitration in that negotiators surrender control over theprocesses and the outcomes.
5. Formal intervention methods are
6. Brett, Barsness and Goldberg found that mediation, when compared to arbitration,
7. In Esser and Marriott's research study, which type of mediation was found to be the mosteffective?
8. The narcotic effect states that as the frequency of arbitration increases, disenchantment with the adequacy and fairness of the process develops and the parties may resort to other means to resolve their disputes.
9. Process consultation has been used most commonly to improve longstanding relationshipsthat the parties want to continue.
10. Moore states that in the premediation stages, the mediator is attempting to
11. Of all third-party interventions, mediation goes the farthest in putting the issues under disputeback in the hands of the disputing parties.
12. If negotiators anticipate that the arbitrator will split the difference, then it is in their best interest to maintain an extreme, hard-line position because difference splitting is more likely to result in the hard-liner's favor.
13. Third-party intervention is always imposed 'from without' by choice, custom, law, orregulation.
14. Research studies show that the problem-solving style of mediation
15. Binding arbitration requires the parties to comply with the decision, either by law or byprecedent within that sphere of arbitral practice.
16. According to Zubek, Pruitt, Pierce, McGillicuddy and Syna, mediator behaviors positivelyrelated to successful mediation include:
17. Managers and others in authority usually have the right to intervene in a dispute.
18. Commitment to a given solution and willingness to implement it is significantly less when group members participate in developing that solution than when it is imposed by a single member.
19. Research examining how managers behave has shown that they claim to prefer mediation as a third-party style but it is not clear that managers actually use mediation unless they are specifically trained in the process.
20. In adversarial intervention, a manager invents a solution that he or she thinks will meet both
21. When may mediation be less than effective?
22. Failure to use third-party intervention when appropriate is just as wasteful and damaging to theultimate negotiation process as using the wrong intervention method.
23. The compensation form of mediation strategy involves
24. Third-party intervention should be avoided
25. Preventive ADR systems