Home > NICEP Certified Estate Planner > Quizzes > Total Quality Management Practice Test: Quality Function Deployment
Total Quality Management Practice Test: Quality Function Deployment
Fast practice, instant feedback. Timer auto-submits when time’s up.
Avg score: 42% • Most missed: “‘Material selection’ and ‘manufacturing process’ in the House of Quality fall un…”
Quality Function Deployment (QFD) is a methodology for turning customer requirements into products and services. It involves listening to customer needs and wants, and then deciding what product features or services to create.  The QFD process is divided into four major phases: Product Planning, Product Development, Process Planning, Production Planning.  A fundamental principle of QFD is that every decision and selection made in the product development cycle can be referred back to the customer requirements.  The House of Quality is at the heart of QFD. It links predetermined customer... Show more
Total Quality Management Practice Test: Quality Function Deployment
Time left 00:00
25 Questions

1. HOQ refers to _________
2. The product planning phase of product development using the QFD process is actually the steps involved in building the house of quality.
3. The technical descriptors are the ________
4. Which of the following is not an example of a ‘technical descriptor’ in House of Quality?
5. The interrelationship between technical descriptors in the House of Quality is given by _____
6. Which of the following statement is incorrect related to the QFD process?
7. In which part of the House of Quality ‘product design characteristics’ can be located?
8. Which of the following is not a technique used to capture customer requirements for the QFD approach?
9. The approach of QFD in product design leads to customer-driven products.
10. Which of the following task is not performed during the ‘production planning’ phase of the OFD process?
11. Which of the following is an unjustifiable customer requirement for the new product design of a toy product for children?
12. Which tool is used to break down the complex customer needs into key customer needs in QFD approach?
13. The task of choosing between forging, casting, and powder metallurgy for a product in a House of Quality falls under the purview of _____
14. The task of choosing between steel, aluminum, and titanium for a product in a House of Quality falls under the purview of ______
15. QFD has a complete focus on the ‘voice of the customer’?
16. Which of the following is not an item included in the prioritized customer requirements in the House of Quality?
17. Which of the following is an incorrect statement related to the QFD process?
18. Which of the following is not an intangible benefit of the QFD process?
19. The categorization of the relationship between customer requirements and technical descriptors as strong, medium or weak in a House of Quality is done in the ______
20. Which of the following is not a task performed under the ‘part development’ phase in the QFD process?
21. The product planning phase of product development using the QFD process begins with the customer requirements.
22. Which of the following is not an example of customer requirements in the ‘House of Quality’?
23. What does the relationship matrix in the House of Quality represent?
24. Which of the following is an unjustifiable customer requirement for the House of Quality of a Pizza?
25. The two types of competitive assessment performed in a House of Quality are customer assessment and technical assessment.

⚡ Recently practiced quizzes in this topic
Live quiz activity
Certified Financial Planner Practice Test NICEP Certified Estate Planner
 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.