IT Support Interview Questions — Flashcards | IT Support | FatSkills

IT Support Interview Questions — Flashcards

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What is your troubleshooting process?
I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
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