Professional Communication Skills Practice Test: Business Writing - Adjustment Letters — Flashcards | Professional Communication Skills | FatSkills

Professional Communication Skills Practice Test: Business Writing - Adjustment Letters — Flashcards

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An adjustment letter is a business letter that aims to resolve a conflict. It's also known as a claim adjustment letter, complaint response letter, or customer complaint reply. A business or agency representative writes an adjustment letter to respond to a customer's claim letter. The letter explains how a problem with a product or service may be resolved.

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An adjustment letter usually follows a letter of ____
complaint
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