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Professional Communication Skills Practice Test: Business Writing - Adjustment Letters
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Avg score: 75% • Most missed: “Where is the name and address of the company that complained mentioned?”

An adjustment letter is a business letter that aims to resolve a conflict. It's also known as a claim adjustment letter, complaint response letter, or customer complaint reply. A business or agency representative writes an adjustment letter to respond to a customer's claim letter. The letter explains how a problem with a product or service may be resolved.

Professional Communication Skills Practice Test: Business Writing - Adjustment Letters
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10 Questions

1. If the letter of complaint is in order, it must be assessed whether the money can be refunded or not.
2. Where is the leave-taking mentioned in the letter?
3. Where is the date mentioned in the letter of adjustment?
4. Where is the name and address of the company that complained mentioned?
5. Where is the name of the company writing the letter of adjustment mentioned?
6. An adjustment letter usually follows a letter of ____
7. Where is the date mentioned in the letter of adjustment?
8. The fault in a letter of adjustment should be accepted with ____
9. If the letter of complaint is in order, it must be assessed whether substitute items can be supplied or not.
10. Where is the leave-taking mentioned in the letter?

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