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Professional Communication Skills Practice Test: Business Writing - Adjustment Letters
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Avg score: 75% • Most missed: “Where is the name and address of the company that complained mentioned?”

An adjustment letter is a business letter that aims to resolve a conflict. It's also known as a claim adjustment letter, complaint response letter, or customer complaint reply. A business or agency representative writes an adjustment letter to respond to a customer's claim letter. The letter explains how a problem with a product or service may be resolved.

Professional Communication Skills Practice Test: Business Writing - Adjustment Letters
Time left 00:00
10 Questions

1. Where is the name and address of the company that complained mentioned?
2. If the letter of complaint is in order, which of these need not be assessed?
3. The fault in a letter of adjustment should be accepted with ____
4. If the letter of complaint is in order, it must be assessed whether the money can be refunded or not.
5. The fault in a letter of adjustment should be accepted with ____
6. If the letter of complaint is in order, it must be assessed whether substitute items can be supplied or not.
7. If the letter of complaint is in order, it must be assessed whether the money can be refunded or not.
8. Where is the leave-taking mentioned in the letter?
9. Where is the name of the company writing the letter of adjustment mentioned?
10. If the letter of complaint is in order, which of these need not be assessed?

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