Quality Management Knowledge Test — Flashcards | TQM: Total Quality Management Training | FatSkills

Quality Management Knowledge Test — Flashcards

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Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it.

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What is the primary goal of Quality Management?
Consistently meeting or exceeding customer expectations
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