Total Quality Management Practice Test: Continuous Process Improvement — Flashcards

Continuous process improvement (CPI), also known as Kaizen, is a methodology that focuses on continuous improvements to products, services, or processes. It is an ongoing activity rather than a one-time initiative. 

Some steps to create a continuous improvement cycle are:
Map process and identify issues
Plan process improvements
Implement changes
Review performance of improvements and repeat 

Some basic principles of continuous improvement are:
Focus on customers
Benefiting from employees' ideas
Leadership support
Applying incremental changes
Using data-driven methods
Continuous improvement software 

Some methodologies for continuous improvement are:
Six Sigma: A data-driven methodology that relies on data and statistical analysis to reduce defects and improve quality.
Plan-Do-Check-Act (PDCA): A four-step methodology used to identify, test, and implement changes to improve a process. 

Topics include: Juran Trilogy, Quality Problems, Four R's-Total Improvement, PDCA Cycle, 5S, Kaizen, & Poka Yoke.