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Certified Restaurant Server
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Certified Restaurant Server
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25 Questions

1. What should you do if a guest hesitates on a food or beverage order?

2. The two main classes of beer are:

3. Why should you suggest after-dinner items?

4. Which of the following has the potential to bring in more business to your property?

5. Which of the following is an effective upselling technique?

6. Which of the following is true of the kitchen?

7. When loading trays, heavy items should be placed:

8. If you suspect the guest is giving you a false ID, you should:

9. Beverages should be served:

10. Which of the following questions about a menu item should a server be able to answer?

11. Sidestation items should be restocked:

12. What should you do if you are unable to resolve a guest complaint?

13. When are you allowed to call a guest by his or her first name?

14. You should appear in your full uniform:

15. Before washing, used cutlery should be:

16. As a restaurant employee, you should prepare for potential fire emergencies by:

17. Telephone calls should be answered within how many rings?

18. After serving food orders to guests, you should check back with the table:

19. Wine is usually classified:

20. A guest requests an item to be prepared in a way not listed on the menu. You should tell the guest that:

21. What is the first thing you should do if you think a guest might be choking?

22. What is a secret of a property's success?

23. When placing ice in a glass, you should:

24. What should you do if a guest asks for a reservation at a time that is unavailable?

25. When should you post information about your property on social media websites?

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