Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line. How should the System Administrator meet this requirement? Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules. Create an owner-based Case Sharing Rule to share corresponding Cases with the product specialist role. Add the product specialists to the Account Team for each Account that has purchased a product from the product line. Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams.

The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release.  Topics in the exam include (with estimated weightage): Organizational Setup: 3% User Setup: 7% Security and Access: 13% Standard and Custom Objects: 14% Sales and Marketing Applications: 14% Service and Support Applications: 13% Activity Management and Collaboration: 3% Data Management:... Show more

The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release. 

Topics in the exam include (with estimated weightage):
Organizational Setup: 3%
User Setup: 7%
Security and Access: 13%
Standard and Custom Objects: 14%
Sales and Marketing Applications: 14%
Service and Support Applications: 13%
Activity Management and Collaboration: 3%
Data Management: 10%
Analytics-Reports and Dashboards: 10%
Workflow/Process Automation: 8%
Desktop and Mobile Administration: 3%
AppExchange: 2%

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