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Salesforce Certified Admin Prep Questions
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The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release.  Topics in the exam include (with estimated weightage): Organizational Setup: 3% User Setup: 7% Security and Access: 13% Standard and Custom Objects: 14% Sales and Marketing Applications: 14% Service and Support Applications: 13% Activity Management and Collaboration: 3% Data Management:... Show more
Salesforce Certified Admin Prep Questions
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25 Questions

1. Which two functions can be customized for the Salesforce Mobile App? Choose 2 answers Field permissions Object Compact layout Object Record Types Custom objects Navigation Menu content

2. What are two Final Approval Actions in an Approval Process? Choose 2 answers -Add an email alert. -Create a chatter post. -Call Apex. -Send an outbound message.

3. 'How should a System Administrator configure a report for each sales rep to see their own Open Opportunities? Create a separate report for each Sales Rep. Create a report schedule for each Sales Rep Create a report filtered by ''My Opportunities''. Create a Summary report grouped by Sales Rep.'

4. Create a unique External ID field on Accounts in Salesforce for matching.

5. Update the Picklist field and set the color for each value.

6. A System Administrator enables case Feed Actions and Feed Items in Support Settings. With the appropriate Profile permissions enabled, what change will users see? -Cases will use Feed Layouts rather than standard Page Layouts. -Case Feeds will no longer be hidden on standard Page Layouts. -All Case fields will be added to the Chatter Feed Tracking. -All Case buttons will be converted to Actions in the Case Feed.

7. How should a sales rep create an all-day event in Salesforce? Ask the System Administrator to check all-day events in the Activity settings. Ensure the event is scheduled for times within the Start and End of Day hours. Check the all-day event checkbox on the event. Use a task for an all-day event because then no time fields are needed.

8. When creating a new user in a production Salesforce org, which two requirements should a System Administrator consider? Choose 2 answers Usernames must be in the form of an email address. Usernames must include the company's email domain. Usernames must be unique across all production Salesforce orgs. Usernames must be the same as the user's email address.

9. Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the System Administrator implement? -Big Deal Alerts on high-value Opportunities -Strength and Weakness fields on Company Information -Competitors on the Opportunity Page Layout -Products and Pricebooks on Opportunity Line Items

10. What are two reasons a user cannot be deactivated? Choose 2 answers -The user is the Owner of open Opportunities. -The user is the recipient of Workflow Email Alerts. -The user account is frozen. -The user is a Customer Community Administrator.

11. Opportunities

12. Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location. What should the System Administrator use to set this up? Territory Management and Teams Auto-responses Rules and Profiles Automated Notifications and Groups Assignment Rules and Queues

13. Reduce the number of records displayed for each object in the Search Results page Specify the Search Filter Fields for the object's search layout.

14. Time-Based Workflow Queue

15. Salesforce users at Universal Containers complain that global search returns too many records. Which two configurations should a System Administrator perform to help users manage search results? Choose 2 answers Enable Sidebar Search Auto-Complete in the object's search settings. Specify the Keywords and include them into the object's search layout. Reduce the number of records displayed for each object in the Search Results page Specify the Search Filter Fields for the object's search layout.

16. Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities. Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type? Choose 2 answers -Remove Record Types from the users' Sales Process. -Remove the Record Type field from the users' Page Layout. -Remove Record Types from the users' Profiles. -Instruct users to update the Default Record Type in My Settings.

17. What is a benefit of entering Trusted IP Ranges in the Network Access section? All attempts to log in from outside the network will be denied. AppExchange packages can communicate with an external site. Users ane unable to log in through the API on networks not marked as trusted. Users that log in within the network will not be required to verify their identity

18. Create a sales process and Opportunity record type for each product line

19. Mass Update Addresses

20. Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline? Choose 2 answers Contact Roles Open Activities Campaign Influence Campaign Members

21. This is a System Audit field and it is Read-Only for existing records.

22. Which option can be added to Outlook Publisher Layouts? -Related Lists -Custom Buttons -Custom Fields -Quick Actions

23. Weekly Data Export View All Data

24. -Call recording is a feature of some add-on products from the AppExchange. -Call recording is a feature that a developer might create with Salesforce App Cloud.

25. What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline? -Create a dashboard folder for each user. -Set the Dashboard Running User to the current user. -Create a dashboard for each user -Set a Dashboard filter to the current user.

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