Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the System Administrator implement to allow customers have quick access to this information? Choose 2 answers -Case Feed Layout Actions -Auto-response Rules -Case Comment Notifications -Self-service Portal

The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release.  Topics in the exam include (with estimated weightage): Organizational Setup: 3% User Setup: 7% Security and Access: 13% Standard and Custom Objects: 14% Sales and Marketing Applications: 14% Service and Support Applications: 13% Activity Management and Collaboration: 3% Data Management:... Show more

The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release. 

Topics in the exam include (with estimated weightage):
Organizational Setup: 3%
User Setup: 7%
Security and Access: 13%
Standard and Custom Objects: 14%
Sales and Marketing Applications: 14%
Service and Support Applications: 13%
Activity Management and Collaboration: 3%
Data Management: 10%
Analytics-Reports and Dashboards: 10%
Workflow/Process Automation: 8%
Desktop and Mobile Administration: 3%
AppExchange: 2%

Show less