What should a System Administrator do to assign a Service Cloud Console license to a user? -Enable Service Cloud User on the user record detail page. -Create a new Permission Set License Assignment -Enable Service Console in Support Settings. -Clone the Sample Console and assign it to the user.

The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release.  Topics in the exam include (with estimated weightage): Organizational Setup: 3% User Setup: 7% Security and Access: 13% Standard and Custom Objects: 14% Sales and Marketing Applications: 14% Service and Support Applications: 13% Activity Management and Collaboration: 3% Data Management:... Show more

The Salesforce Admin certification exam consists of 65 questions that change frequently for each test taker. Salesforce releases happen three times per year (spring, summer, fall), which means test questions need to change often to reflect updates that happen with each Salesforce release. 

Topics in the exam include (with estimated weightage):
Organizational Setup: 3%
User Setup: 7%
Security and Access: 13%
Standard and Custom Objects: 14%
Sales and Marketing Applications: 14%
Service and Support Applications: 13%
Activity Management and Collaboration: 3%
Data Management: 10%
Analytics-Reports and Dashboards: 10%
Workflow/Process Automation: 8%
Desktop and Mobile Administration: 3%
AppExchange: 2%

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