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Assertive Behavior And Communication
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Assertive Behavior And Communication
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25 Questions

1. They feel you understand.

2. Putting off further discussion with an angry individual until he or she is calmer

3. Seeking additional info about critical statements.

4. Stand up for...

5. Say this often

6. Assuming responsiblity for...

7. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

8. Intention - Expression - Position

9. What are 2 ways to be assertive?

10. Accepting negative aspects about oneself. admitting where an error has been made.

11. Humans only process in the...

12. Communication is what percentage audio?

13. Respects everyones rights

14. Violates own rights

15. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

16. Communication is what percentage visual?

17. Repeating in a calm voice what is wanted.

18. Concurring with the critics argument without becoming defensive or aggreeing to change.

19. Putting off further discussion with an angry individual until he or she is calmer

20. Communication is what percentage words we use?

21. Assertive is not natural - it is a ...

22. Responding assertively with irony

23. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

24. To be assertive quit focusing on what?

25. Violates everyones rights

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