1. This includes a minimum of three lines, maximum of 6 lines. It includes the recipient, street, and city, state and zip.

2. These are notations such as REGISTERED or SPECIAL DELIVERY and addressee notations such as CONFIDENTIAL and PERSONAL may be included in a letter.

3. when a document is sent but is not attached.

4. to divide or connect (syllables, word elements, or name) with a hypen (the use of hyphenation makes a document more attractive by making the right margin more nearly even

5. an approximate calculation of the cost of something

6. the price given for goods or a piece of work

7. a list of amounts paid and still owed, sent every month

8. a letter saying you are not satisfied about something

9. one will use this feature if one does not want the person receiving the e-mail to know that one is sending a copy of the e-mail to another person

10. This contains the name and address of an organization or person. A variety of additional information can be included, such as the telephone number, fax number, e-mail address, list of company officers, and a logo.

11. a letter to a customer about an unpaid invoice

12. If someone other than the writer keys - the letter, add the keyboard operator's initials in lowercase letters at the left margin two lines below the writer's name, title, or department.

13. the person who is sending the document

14. a letter written by an individual to deal with business of a personal nature

15. Letters are formatted with 1' left and right margins, a 2' top margin, and a 1' bottom margin. Instead of a 2' top margin, letters may be centered vertically using the Center Page feature.

16. If a letter is longer than one page, a plain sheet of paper is used for the second and succeeding pages. Only the first page contains the sender's letterhead. A second-page heading should be keyed 1' from the top of the page in block format, SS. Include the name of the addressee, the word Page followed by the page number, and the date. DS below the date before continuing the letter.

17. a document that proves you have paid for some goods

18. written messages used by employees within an organization to communicate with one another

19. letters arranged in this format have all parts of the letter beginning at the left margin. (the paragraphs are not indented)

20. indicates what the document is about

21. when another document is attached (added-on) to a document. Example: word processing, database, and spreadsheet files.

22. the message in the document

23. a method of exchanging digital messages

24. This is keyed one line below the body of the letter. If two words are used (Sincerely yours), capitalize both words. Used to close out a letter.

25. _______________ may be used to emphasize some point discussed in the letter or to add a personal note. This optional part, the last item on the page, is keyed one line below the reference initials or attachment/ enclosure or copy notation if these two parts are included. (P.S.).