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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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Avg score: 54% • Most missed: “The federal agency that is the leader in quality care research is:”
The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are: Quality Leadership and Integration (19 scored questions) Performance and Process Improvement (27 scored questions) Population Health and Care Transitions (11 scored questions) Health Data Analytics (26 scored questions) Patient Safety (18 scored questions) Quality Review... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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25 Questions

1. An issue with response time to patient requests has been identified in the post-surgical ward of Hospital A. The administrators desire to improve performance in this area. What element of process performance will most help determine the best course of action?
2. You are part of a cost-analysis team evaluating a proposed inpatient nutrition program. What is the first step your team should take in the cost analysis process?
3. In order to enter demographic data from surveys into a computer software program for analysis, the data should generally first undergo:
4. When evaluating the effectiveness of safety initiatives that were introduced 12 months earlier, the most reliable measures include:
5. Hospital B has seen a recent increase in post-surgical wound infections. Investigation of the problem reveals a recurring issue with proper wound care by several members of the nursing staff. What would be the best departmental approach to this issue?
6. As part of an initiative for administrators to be more involved in day-to-day business, you have been spending a great deal of time in the wards of Hospital B. You notice there seem to be unreasonably long wait times between patient requests and nurse responses. What statistical process could you use to determine if this is a new or worsening problem?
7. What type of data analysis is most appropriate after an organization experiences a significant negative event?
8. Which of the following developed the list of Serious Reportable Events?
9. A patient care team is in disagreement over new admissions procedures. What decision-making model should management use?
10. What challenge often occurs with the use of aggregated data?
11. In a large hospital setting, which of the following represents an internal customer?
12. The Baldrige Performance Excellence Program Health Care Criteria remark on the importance of measurement and analysis of data. What can be the downside of a heavy performance data focus?
13. Which of the following accreditation organizations provides voluntary accreditation to health and human service organizations, behavioral health, medical rehabilitation, opioid treatment programs, and youth services?
14. Utilizing cutting and pasting to copy narrative text from one patient’s EHR to another’s:
15. Who developed the National Patient Safety Goals (NPSGs)?
16. When carrying out clinical research as part of process improvement efforts, if the population studied ranges from 80 to 90 individuals, how many sample cases are necessary?
17. Which of the following methods would be most appropriate for discussing individual patient management issues with a care provider?
18. What is the relationship between peer review and root cause analysis?
19. With primary triage, which is part of emergency preparedness, patients who are able to wait 45 to 60 minutes for care are color-coded:
20. The new administrator of Hospital A implements a top-down hand washing policy for all employees and visitors to the hospital. As a result, previously high infection rates drop below national standard levels for the first time. This new policy is an example of:
21. Under HIPAA regulations, individuals requesting information from their EHR may be required to:
22. Which of the following is likely to be most disruptive to healthcare quality?
23. Hospital X was recently ranked last in the region in the area of efficiency in transferring patients to inpatient beds. When working on process improvements, what type of data is likely to prove most helpful?
24. To ensure that food service areas of the hospital are in compliance with safety regulations, records of cleaning should be documented every:
25. The most effective method of establishing a professional network is to:

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