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Catering and Hospitality Assistant Practice Test: Introduction To Customer Care Skills
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Catering and Hospitality Assistant Practice Test: Introduction To Customer Care Skills
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24 Questions

1. How should behave while seeing off a customer?
2. Which of the following is the correct procedure to enter in female guest room?
3. Which of the following will help you to gain a customer trust?
4. Which of the following cannot attend a customer?
5. How you will identify customers' needs?
6. How you can show good etiquettes to customer?
7. Which of these is a starter etiquette ?
8. You should report unresolved customer issues to your?
9. What you will do about customer related issue?
10. How should you address the customer?
11. How should you react if the customer is complaining about poor housekeeping services?
12. What should you do when a customer enters you work place?
13. Why should you regularly take back from your customer?
14. What should you say to customer if you cannot understand them?
15. When do you need to reply queries and phone calls of customer?
16. Which among the following is a grooming standard?
17. CMR stand for?
18. What should you do as soon as customer enter the hotel?
19. How you will brief the customers?
20. What is the secret of success?
21. Which of the following is a positive attitude?
22. What should you do when customer is taking?
23. A complaining customer is?
24. How can you read the customer's needs and demands?

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