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Basic Office Systems & Procedures Exam
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Basic Office Systems & Procedures Exam
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25 Questions

1. An emergency has come up at work, and a decision is needed immediately. The board of directors is in conflict over what that decision should be. Because of the time issue, which pattern of conflict resolution should be used?
2. Memos are usually used _______.
3. A machine that sends written, graphic, and photographic images across telephone lines is a(n) _______.
4. A person’s integrity is a reflection of _______.
5. Most organizations use the filing rules published by the _______.
6. A service attitude means that you _______.
7. The proofreader’s mark that uses three short lines under a letter means that the _______.
8. In writing to someone from another culture, you can improve your chances of being understood by adopting local styles, by using short sentence and short paragraph, and by including _______.
9. The process of recording information in the ledger from the journal is known as _______.
10. A handheld digital organizer is known as a(n) _______.
11. A call placed at 8:30 a.m. in Los Angeles would be received in Nashville at _______.
12. You just received a great joke from a friend via e-mail. You immediately forward the joke to everyone in your department. What netiquette rule have you violated?
13. What is the correct alphabetic filing order for 1 Hour Dry Cleaning, III Star Productions and 4 Star Costumes?
14. The difference in punctuation styles lies in the punctuation _______.
15. After the first purchase, customers continue to buy because of _______.
16. Choose the word nearest in meaning to veracious _______.
17. Elmero Alvero earns $400 per week as a sales clerk. He also earns 12% commission on sales over $1,000. Last week he sold $1,455 worth of auto parts. What was his gross pay for the week?
18. Your company, Heatherton and McFarlin, needs a new Internet service provider (ISP), and you have been placed in charge of researching the alternatives. Based on your research, you have picked an ISP that you believe would be the best for your company. What kind of report would you most likely write to inform the president of Heatherton and McFarlin of your findings?
19. Your employer asks you to book a flight to Memphis from your airport. Which of the following information will you need to know before you make the reservation?
20. The most important part of preparing for an oral presentation is _______.
21. Choose the answer that represents the incorrectly spelled word in the following group.
22. When someone is giving you eye contact it _______.
23. Millhouse and Jackson Insurance Company canceled Mrs. Towson’s insurance after 96 days (Use 365 days/year.). Her annual premium was $885. How much money did the company retain?
24. Equipment connected to the CPU is called _______.
25. The most emphatic position(s) in a business letter _______.

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