ITIL: The ITIL Service Value System

- The ITIL Service Value System (SVS) explains how the components and activities of the organization work together as a system to enable value creation.
- The main inputs to the SVS are opportunity and demand.
- The value represents the perceived benefits, usefulness and importance of something.
 

The ITIL SVS includes the following components:
- Guiding principles
- Governance
- Service value chain
- Practices
- Continual improvement

The biggest challenge for organizations today is the presence of organizational silos. The ITIL SVS discourages working in silos.
- The service value chain is an operating model that defines the key activities required to respond to demand and enable value creation through the formation and management of products and services.
- The ITIL service value chain includes six value chain activities that lead to the creation of products and services and, in turn, value.

The six value chain activities are:
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Deliver and support

- A value stream is a series of steps that an organization takes to create and deliver products and services to a consumer.