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IT Service Management Practice Test Questions
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Avg score: 20% • Most missed: “OASIS Stands for:”

ITSM (Information technology service management) is the activities that are performed by an organization to design, build, deliver, operate and control information technology services offered to customers.

IT Service Management Practice Test Questions
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10 Questions

1. Reducing the ___________, giving customers financial incentives not to switch to other options
2. The performance _____________ required to Identifying Service Requirements,
3. ________ is involves having processes in place to monitor risks
4. OASIS Stands for:
5. The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services.
6. A major cause for poor performance is ______________
7. Development Manager works with three things ____________
8. What are the 4 P's of Service Design?
9. There are_________ levels of risk that must be considered from a service management
10. _________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified.

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