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ITIL4 Foundation Sample Questions and Answers
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The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL4 Foundation Sample Questions and Answers
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25 Questions

1. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
2. With which process is problem management likely to share categorization and impact coding systems?
3. Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue
4. Which of these statements about resources and capabilities is CORRECT?
5. Within service design, what is the key output handed over to service transition?
6. What is the PRIMARY process for strategic communication with the service provider’s customers?
7. Which of the following is NOT an objective of Continual Service Improvement?
8. Which process is responsible for ensuring that appropriate testing takes place?
9. Which of the following would NOT be contained in a release policy?
10. Which one of the following is concerned with policy and direction?
11. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
12. Which one of the following is the BEST description of a relationship in service asset and configuration management?
13. Which is the correct definition of a customer facing service?
14. Which of the following BEST describes partners in the phrase people, processes, products and partners”?
15. What is the name of the group that should review changes that must be implemented faster than the normal change process?
16. A process owner is responsible for which of the following? 1. Defining the process strategy 2. Assisting with process design 3. Improving the process 4. Performing all activities involved in a process
17. Which one of the following would NOT be defined as part of every process?
18. When can a known error record be raised? 1. At any time it would be useful to do so 2. After a workaround has been found
19. Which one of the following statements BEST describes a definitive media library (DML)?
20. Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exist as part of any numbers other CIs at the same time 2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.
21. Which of the following is an objective of business relationship management?
22. Which one of the following is an objective of release and deployment management?
23. Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
24. Which one of the following activities are carried out during the “Where do we want to be?” step of the continual service improvement (CSI) approach?
25. In terms of adding value to the business, which one of the following describes service operation s contribution?

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