Civil Service Exam: How To Prepare

1. Plan Big, Study Small
There's a lot riding on your performance. If you want to ace this test, you're going to need to keep your skills sharp and the material fresh in your mind. You need a plan that lets you review everything you need to know while still fitting in your schedule. We'll break this strategy down into three categories.

Information Organization
Start with the information you already have: the official test outline. From this, you can make a complete list of all the concepts you need to cover before the test. Organize these concepts into groups that can be studied together, and create a list of any related vocabulary you need to learn so you can brush up on any difficult terms. You'll want to keep this vocabulary list handy once you actually start studying since you may need to add to it along the way.

Time Management
Once you have your set of study concepts, decide how to spread them out over the time you have left before the test. Break your study plan into small, clear goals so you have a manageable task for each day and know exactly what you're doing. Then just focus on one small step at a time.

When you manage your time this way, you don't need to spend hours at a time studying. Studying a small block of content for a short period each day helps you retain information better and avoid stressing over how much you have left to do. You can relax knowing that you have a plan to cover everything in time.

In order for this strategy to be effective though, you have to start studying early and stick to your schedule. Avoid the exhaustion and futility that comes from last-minute cramming!

Study Environment
The environment you study in has a big impact on your learning. Studying in a coffee shop, while probably more enjoyable, is not likely to be as fruitful as studying in a quiet room. It's important to keep distractions to a minimum. You're only planning to study for a short block of time, so make the most of it. Don't pause to check your phone or get up to find a snack. It's also important to avoid multitasking. Research has consistently shown that multitasking will make your studying dramatically less effective. Your study area should also be comfortable and well-lit so you don't have the distraction of straining your eyes or sitting on an uncomfortable chair.

The time of day you study is also important. You want to be rested and alert. Don't wait until just before bedtime. Study when you'll be most likely to comprehend and remember. Even better, if you know what time of day your test will be, set that time aside for study. That way your brain will be used to working on that subject at that specific time and you'll have a better chance of recalling information.

Finally, it can be helpful to team up with others who are studying for the same test. Your actual studying should be done in as isolated an environment as possible, but the work of organizing the information and setting up the study plan can be divided up. In between study sessions, you can discuss with your teammates the concepts that you're all studying and quiz each other on the details. Just be sure that your teammates are as serious about the test as you are. If you find that your study time is being replaced with social time, you might need to find a new team.

2. Make Your Studying Count
You're devoting a lot of time and effort to preparing for this test, so you want to be absolutely certain it will pay off. This means doing more than just reading the content and hoping you can remember it on test day. It's important to make every minute of study count. There are two main areas you can focus on to make your studying count:

Retention
It doesn't matter how much time you study if you can't remember the material. You need to make sure you are retaining the concepts. To check your retention of the information you're learning, try recalling it at later times with minimal prompting. Try carrying around flashcards and glance at one or two from time to time or ask a friend who's also studying for the test to quiz you.

To enhance your retention, look for ways to put the information into practice so that you can apply it rather than simply recalling it. If you're using the information in practical ways, it will be much easier to remember. Similarly, it helps to solidify a concept in your mind if you're not only reading it to yourself but also explaining it to someone else. Ask a friend to let you teach them about a concept you're a little shaky on (or speak aloud to an imaginary audience if necessary). As you try to summarize, define, give examples, and answer your friend's questions, you'll understand the concepts better and they will stay with you longer. Finally, step back for a big picture view and ask yourself how each piece of information fits with the whole subject. When you link the different concepts together and see them working together as a whole, it's easier to remember the individual components.

Finally, practice showing your work on any multi-step problems, even if you're just studying. Writing out each step you take to solve a problem will help solidify the process in your mind, and you'll be more likely to remember it during the test.

Modality
Modality simply refers to the means or method by which you study. Choosing a study modality that fits your own individual learning style is crucial. No two people learn best in exactly the same way, so it's important to know your strengths and use them to your advantage.

For example, if you learn best by visualization, focus on visualizing a concept in your mind and draw an image or a diagram. Try color-coding your notes, illustrating them, or creating symbols that will trigger your mind to recall a learned concept. If you learn best by hearing or discussing information, find a study partner who learns the same way or read aloud to yourself. Think about how to put the information in your own words.

Imagine that you are giving a lecture on the topic and record yourself so you can listen to it later.

For any learning style, flashcards can be helpful. Organize the information so you can take advantage of spare moments to review. Underline key words or phrases. Use different colors for different categories. Mnemonic devices (such as creating a short list in which every item starts with the same letter) can also help with retention. Find what works best for you and use it to store the information in your mind most effectively and easily.

3. Practice the Right Way
Your success on test day depends not only on how many hours you put into preparing, but also on whether you prepared the right way. It's good to check along the way to see if your studying is paying off. One of the most effective ways to do this is by taking practice tests to evaluate your progress. Practice tests are useful because they show exactly where you need to improve. Every time you take a practice test, pay special attention to these three groups of questions:

The questions you got wrong
The questions you had to guess on, even if you guessed right
The questions you found difficult or slow to work through

This will show you exactly what your weak areas are, and where you need to devote more study time. Ask yourself why each of these questions gave you trouble. Was it because you didn't understand the material?

Was it because you didn't remember the vocabulary? Do you need more repetitions on this type of question to build speed and confidence? Dig into those questions and figure out how you can strengthen your weak areas as you go back to review the material.
Additionally, many practice tests have a section explaining the answer choices. It can be tempting to read the explanation and think that you now have a good understanding of the concept. However, an explanation likely only covers part of the question's broader context. Even if the explanation makes sense, go back and investigate every concept related to the question until you're positive you have a thorough understanding. A. you go along, keep in mind that the practice test is just that: practice. Memorizing these questions and answers will not be very helpful on the actual test because it is unlikely to have any of the same exact questions. If you only know the right answers to the sample questions, you won't be prepared for the real thing. Study the concepts until you understand them fully, and then you'll be able to answer any question that shows up on the test.
It's important to wait on the practice tests until you're ready. If you take a test on your first day of study, you may be overwhelmed by the amount of material covered and how much you need to learn. Work up to it gradually.
On test day, you'll need to be prepared for answering questions, managing your time, and using the test-taking strategies you've learned. It's a lot to balance, like a mental marathon that will have a big impact on your future. Like training for a marathon, you'll need to start slowly and work your way up. When test day arrives, you'll be ready.

Start with the strategies you've read in the first two tips—plan your course and study in the way that works best for you. If you have time, consider using multiple study resources to get different approaches to the same concepts. It can be helpful to see difficult concepts from more than one angle. Then find a good source for practice tests. Many times, the test website will suggest potential study resources or provide sample tests.

Practice Test Strategy
If you're able to find at least three practice tests, we recommend this strategy:

Untimed and Open-Book Practice
Take the first test with no time constraints and with your notes and study guide handy. Take your time and focus on applying the strategies you've learned.

Timed and Open-Book Practice
Set a timer and practice pacing yourself to finish in time.

Timed and Closed-Book Practice
Take any other practice tests as if it were test day. Set a timer and put away your study materials. Sit at a table or desk in a quiet room, imagine yourself at the testing center, and answer questions as quickly and accurately as possible.
Keep repeating timed and closed-book tests on a regular basis until you run out of practice tests or it's time for the actual test.
Your mind will be ready for the schedule and stress of test day, and you'll be able to focus on recalling the material you've learned.

4. Pace Yourself
Once you're fully prepared for the material on the test, your biggest challenge on test day will be managing your time. Just knowing that the clock is ticking can make you panic even if you have plenty of time left. Work on pacing yourself so you can build confidence against the time constraints of the exam. Pacing is a difficult skill to master, especially in a high-pressure environment, so practice is vital.

Set time expectations for your pace based on how much time is available. For example, if a section has 60 questions and the time limit is 30 minutes, you know you have to average 30 seconds or less per question in order to answer them all. Although 30 seconds is the hard limit, set 25 seconds per question as your goal, so you reserve extra time to spend on harder questions. When you budget extra time for the harder questions, you no longer have any reason to stress when those questions take longer to answer.

Don't let this time expectation distract you from working through the test at a calm, steady pace, but keep it in mind so you don't spend too much time on any one question. Recognize that taking extra time on one question you don't understand may keep you from answering two that you do understand later in the test. If your time limit for a question is up and you're still not sure of the answer, mark it and move on, and come back to it later if the time and the test format allow. If the testing format doesn't allow you to return to earlier questions, just make an educated guess; then put it out of your mind and move on.

On the easier questions, be careful not to rush. It may seem wise to hurry through them so you have more time for the challenging ones, but it's not worth missing one if you know the concept and just didn't take the time to read the question fully. Work efficiently but make sure you understand the question and have looked at all of the answer choices, since more than one may seem right at first.

Even if you're paying attention to the time, you may find yourself a little behind at some point. You should speed up to get back on track, but do so wisely. Don't panic; just take a few seconds less on each question until you're caught up. Don't guess without thinking, but do look through the answer choices and eliminate any you know are wrong. If you can get down to two choices, it is often worthwhile to guess from those. Once you've chosen an answer, move on and don't dwell on any that you skipped or had to hurry through. If a question was taking too long, chances are it was one of the harder ones, so you weren't as likely to get it right anyway.

On the other hand, if you find yourself getting ahead of schedule, it may be beneficial to slow down a little. The more quickly you work, the more likely you are to make a careless mistake that will affect your score. You've budgeted time for each question, so don't be afraid to spend that time. Practice an efficient but careful pace to get the most out of the time you have.

5. Have a Plan for Guessing
When you're taking the test, you may find yourself stuck on a question. Some of the answer choices seem better than others, but you don't see the one answer choice that is obviously correct. What do you do?

The scenario described above is very common, yet most test takers have not effectively prepared for it. Developing and practicing a plan for guessing may be one of the single most effective uses of your time as you get ready for the exam.

In developing your plan for guessing, there are three questions to address:
When should you start the guessing process?
How should you narrow down the choices?
Which answer should you choose?
When to Start the Guessing Process

Unless your plan for guessing is to select C every time (which, despite its merits, is not what we recommend), you need to leave yourself enough time to apply your answer elimination strategies. Since you have a limited amount of time for each question, that means that if you're going to give yourself the best shot at guessing correctly, you have to decide quickly whether or not you will guess.
Of course, the best-case scenario is that you don't have to guess at all, so first, see if you can answer the question based on your knowledge of the subject and basic reasoning skills. Focus on the key words in the question and try to jog your memory of related topics. Give yourself a chance to bring the knowledge to mind, but once you realize that you don't have (or you can't access) the knowledge you need to answer the question, it's time to start the guessing process.

It's almost always better to start the guessing process too early than too late. It only takes a few seconds to remember something and answer the question from knowledge. Carefully eliminating wrong answer choices takes longer. Plus, going through the process of eliminating answer choices can actually help jog your memory.

Start the guessing process as soon as you decide that you can't answer the question based on your knowledge.

How to Narrow Down the Answer Choices
Your chances of guessing an answer correctly depend on how many options you are choosing from.

How many choices you have - How likely you are to guess correctly
5 - 20%
4 - 25%
3 - 33%
2 - 50%
1 - 100%

You can see from this chart just how valuable it is to be able to eliminate incorrect answers and make an educated guess, but there are two things that many test takers do that cause them to miss out on the benefits of guessing:
Accidentally eliminating the correct answer
Selecting an answer based on an impression
We'll look at the first one here, and the second one in the next section.

To avoid accidentally eliminating the correct answer, we recommend a thought exercise called the $5 challenge. In this challenge, you only eliminate an answer choice from contention if you are willing to bet $5 on it being wrong. Why $5? Five dollars is a small but not insignificant amount of money. It's an amount you could afford to lose but wouldn't want to throw away. And while losing $5 once might not hurt too much, doing it twenty times will set you back $100. In the same way, each small decision you make—eliminating a choice here, guessing on a question there—won't by itself impact your score very much, but when you put them all together, they can make a big difference. By holding each answer choice elimination decision to a higher standard, you can reduce the risk of accidentally eliminating the correct answer.
The $5 challenge can also be applied in a positive sense: If you are willing to bet $5 that an answer choice is correct, go ahead and mark it as correct.
Only eliminate an answer choice if you are willing to bet $5 that it is wrong.

Which Answer to Choose
You're taking the test. You've run into a hard question and decided you'll have to guess. You've eliminated all the answer choices you're willing to bet $5 on. Now you have to pick an answer. Why do we even need to talk about this? Why can't you just pick whichever one you feel like when the time comes?
The answer to these questions is that if you don't come into the test with a plan, you'll rely on your impression to select an answer choice, and if you do that, you risk falling into a trap. The test writers know that everyone who takes their test will be guessing on some of the questions, so they intentionally write wrong answer choices to seem plausible. You still have to pick an answer though, and if the wrong answer choices are designed to look right, how can you ever be sure that you're not falling for their trap? The best solution we've found to this dilemma is to take the decision out of your hands entirely. Here is the process we recommend:
Once you've eliminated any choices that you are confident (willing to bet $5) are wrong, select the first remaining choice as your answer.
Whether you choose to select the first remaining choice, the second, or the last, the important thing is that you use some preselected standard. Using this approach guarantees that you will not be enticed into selecting an answer choice that looks right, because you are not basing your decision on how the answer choices look.
This is not meant to make you question your knowledge.
Instead, it is to help you recognize the difference between your knowledge and your impressions. There's a huge difference between thinking an answer is right because of what you know, and thinking an answer is right because it looks or sounds like it should be right.

To ensure that your selection is appropriately random, make a predetermined selection from among all answer choices you have not eliminated.

Test-Taking Strategies
This section contains a list of test-taking strategies that you may find helpful as you work through the test. By taking what you know and applying logical thought, you can maximize your chances of answering any question correctly!
It is very important to realize that every question is different and every person is different: no single strategy will work on every question, and no single strategy will work for every person. That's why we've included all of them here, so you can try them out and determine which ones work best for different types of questions and which ones work best for you.

Question Strategies

Read Carefully
Read the question and answer choices carefully. Don't miss the question because you misread the terms. You have plenty of time to read each question thoroughly and make sure you understand what is being asked. Yet a happy medium must be attained, so don't waste too much time. You must read carefully, but efficiently.

Contextual Clues
Look for contextual clues. If the question includes a word you are not familiar with, look at the immediate context for some indication of what the word might mean. Contextual clues can often give you all the information you need to decipher the meaning of an unfamiliar word. Even if you can't determine the meaning, you may be able to narrow down the possibilities enough to make a solid guess at the answer to the question.

Prefixes
If you're having trouble with a word in the question or answer choices, try dissecting it. Take advantage of every clue that the word might include. Prefixes and suffixes can be a huge help. Usually they allow you to determine a basic meaning. Pre- means before, post- means after, pro - is positive, de- is negative. From prefixes and suffixes, you can get an idea of the general meaning of the word and try to put it into context.

Hedge Words
Watch out for critical hedge words, such as likely, may, can, sometimes, often, almost, mostly, usually, generally, rarely, and sometimes. Question writers insert these hedge phrases to cover every possibility. Often an answer choice will be wrong simply because it leaves no room for exception. Be on guard for answer choices that have definitive words such as exactly and always.

Switchback Words
Stay alert for switchbacks. These are the words and phrases frequently used to alert you to shifts in thought. The most common switchback words are but, although, and however. Others include nevertheless, on the other hand, even though, while, in spite of, despite, regardless of. Switchback words are important to catch because they can change the direction of the question or an answer choice.

Face Value
When in doubt, use common sense. Accept the situation in the problem at face value. Don't read too much into it. These problems will not require you to make wild assumptions. If you have to go beyond creativity and warp time or space in order to have an answer choice fit the question, then you should move on and consider the other answer choices. These are normal problems rooted in reality. The applicable relationship or explanation may not be readily apparent, but it is there for you to figure out. Use your common sense to interpret anything that isn't clear.

Answer Choice Strategies

Answer Selection
The most thorough way to pick an answer choice is to identify and eliminate wrong answers until only one is left, then confirm it is the correct answer. Sometimes an answer choice may immediately seem right, but be careful. The test writers will usually put more than one reasonable answer choice on each question, so take a second to read all of them and make sure that the other choices are not equally obvious. As long as you have time left, it is better to read every answer choice than to pick the first one that looks right without checking the others.

Answer Choice Families: An answer choice family consists of two (in rare cases, three) answer choices that are very similar in construction and cannot all be true at the same time. If you see two answer choices that are direct opposites or parallels, one of them is usually the correct answer. For instance, if one answer choice says that quantity x increases and another either says that quantity x decreases (opposite) or says that quantity y increases (parallel), then those answer choices would fall into the same family. An answer choice that doesn't match the construction of the answer choice family is more likely to be incorrect. Most questions will not have answer choice families, but when they do appear, you should be prepared to recognize them.

Eliminate Answers
Eliminate answer choices as soon as you realize they are wrong, but make sure you consider all possibilities. If you are eliminating answer choices and realize that the last one you are left with is also wrong, don't panic. Start over and consider each choice again. There may be something you missed the first time that you will realize on the second pass.

Avoid Fact Traps
Don't be distracted by an answer choice that is factually true but doesn't answer the question. You are looking for the choice that answers the question. Stay focused on what the question is asking for so you don't accidentally pick an answer that is true but incorrect. Always go back to the question and make sure the answer choice you've selected actually answers the question and is not merely a true statement.

Extreme Statements
In general, you should avoid answers that put forth extreme actions as standard practice or proclaim controversial ideas as established fact. An answer choice that states the 'process should be used in certain situations, if…' is much more likely to be correct than one that states the 'process should be discontinued completely.' The first is a calm rational statement and doesn't even make a definitive, uncompromising stance, using a hedge word if to provide wiggle room, whereas the second choice is a radical idea and far more extreme.

Benchmark

As you read through the answer choices and you come across one that seems to answer the question well, mentally select that answer choice.
This is not your final answer, but it's the one that will help you evaluate the other answer choices. The one that you selected is your benchmark or standard for judging each of the other answer choices. Every other answer choice must be compared to your benchmark. That choice is correct until proven otherwise by another answer choice beating it. If you find a better answer, then that one becomes your new benchmark. Once you've decided that no other choice answers the question as well as your benchmark, you have your final answer.

Predict the Answer
Before you even start looking at the answer choices, it is often best to try to predict the answer. When you come up with the answer on your own, it is easier to avoid distractions and traps because you will know exactly what to look for. The right answer choice is unlikely to be word-for-word what you came up with, but it should be a close match. Even if you are confident that you have the right answer, you should still take the time to read each option before moving on.

General Strategies

Tough Questions
If you are stumped on a problem or it appears too hard or too difficult, don't waste time. Move on! Remember though, if you can quickly check for obviously incorrect answer choices, your chances of guessing correctly are greatly improved. Before you completely give up, at least try to knock out a couple of possible answers. Eliminate what you can and then guess at the remaining answer choices before moving on.

Check Your Work
Since you will probably not know every term listed and the answer to every question, it is important that you get credit for the ones that you do know. Don't miss any questions through careless mistakes. If at all possible, try to take a second to look back over your answer selection and make sure you've selected the correct answer choice and haven't made a costly careless mistake (such as marking an answer choice that you didn't mean to mark). This quick double check should more than pay for itself in caught mistakes for the time it costs.

Pace Yourself
It's easy to be overwhelmed when you're looking at a page full of questions; your mind is confused and full of random thoughts, and the clock is ticking down faster than you would like. Calm down and maintain the pace that you have set for yourself. Especially as you get down to the last few minutes of the test, don't let the small numbers on the clock make you panic. A. long as you are on track by monitoring your pace, you are guaranteed to have time for each question.

Don't Rush
It is very easy to make errors when you are in a hurry.
Maintaining a fast pace in answering questions is pointless if it makes you miss questions that you would have gotten right otherwise. Test writers like to include distracting information and wrong answers that seem right. Taking a little extra time to avoid careless mistakes can make all the difference in your test score. Find a pace that allows you to be confident in the answers that you select.

Keep Moving
Panicking will not help you pass the test, so do your best to stay calm and keep moving. Taking deep breaths and going through the answer elimination steps you practiced can help to break through a stress barrier and keep your pace.

The combination of a solid foundation of content knowledge and the confidence that comes from practicing your plan for applying that knowledge is the key to maximizing your performance on test day. As your foundation of content knowledge is built up and strengthened, you'll find that the strategies included in this chapter become more and more effective in helping you quickly sift through the distractions and traps of the test to isolate the correct answer.