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Means Of Communication That Is Not Pushy Or Bossy But Is Also Not Soft. Useful In Dealing With Upset Customers As It Both Defuses Their Anger And Gives Them Confidence That You Know What You're Doing.

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1. Means Of Communication That Is Not Pushy Or Bossy But Is Also Not Soft. Useful In Dealing With Upset Customers As It Both Defuses Their Anger And Gives Them Confidence That You Know What You're Doing.





 
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