A Technician Configures A New Laptop For A Customer And Tests It Before Packing It Up. When The Laptop Arrives; It Is Unable To Connect To Any Wireless Networks. Which Of The Following Should The Technician Instruct The Customer To Check First?

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A Technician Configures A New Laptop For A Customer And Tests It Before Packing It Up. When The Laptop Arrives; It Is Unable To Connect To Any Wireless Networks. Which Of The Following Should The Technician Instruct The Customer To Check First?