A. administrator is in a Remote Assistance session, sharing a user's desktop. While trying to map a shared network drive for the user, an access denied" error is encountered while using the user's credentials. Which of the following should be the administrator's NEXT step?"

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A. administrator is in a Remote Assistance session, sharing a user's desktop. While trying to map a shared network drive for the user, an access denied" error is encountered while using the user's credentials. Which of the following should be the administrator's NEXT step?"