A Technician Has A Client's Laptop That Is Randomly Shutting Down. Which Of The Following Is The First Step Of The Troubleshooting Theory That The Technician Will Perform To Resolve The Laptop's Issue?

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A Technician Has A Client's Laptop That Is Randomly Shutting Down. Which Of The Following Is The First Step Of The Troubleshooting Theory That The Technician Will Perform To Resolve The Laptop's Issue?