After A Recent Memory Upgrade; A Customer Is Reporting They Have Seen No Improvement In Their System Performance. Upon Inspection; The Technician Finds That 6.0 Gb Are Detected But Only 3.0 Gb Of Memory Are Usable. Which Of The Following Is The Most Likely Cause?

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After A Recent Memory Upgrade; A Customer Is Reporting They Have Seen No Improvement In Their System Performance. Upon Inspection; The Technician Finds That 6.0 Gb Are Detected But Only 3.0 Gb Of Memory Are Usable. Which Of The Following Is The Most Likely Cause?