The Technician Is Dispatched To Look At A User's Laptop. The User Reports The System Shuts Down After 30 Minutes Of Field Use. The Technician Notices The Battery Is Not Fully Charging. Which Of The Following Should The Technician Perform To Resolve This?

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1. The Technician Is Dispatched To Look At A User's Laptop. The User Reports The System Shuts Down After 30 Minutes Of Field Use. The Technician Notices The Battery Is Not Fully Charging. Which Of The Following Should The Technician Perform To Resolve This?