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CompTIA A+ Core Exam: Hardware and Network Troubleshooting
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CompTIA A+ Core Exam: Hardware and Network Troubleshooting
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25 Questions

1. You have been called to an office where the local network and Internet do not work, but the computer is running. You notice that the office is being rearranged to accommodate people, and a desk has been moved so that another desk can be added in the future. What is a likely culprit for the problem?
2. Your client reports that computers on the network cannot connect to the Internet but can connect to each other. You determine that each of the computers affected has been assigned an APIPA address. At step 2 of the best practice methodology to resolve problems, where do you look next to solve the problem?
3. Which OS is run on an iPad?
4. If toner can be brushed off the page after printing, which component of a laser printer is malfunctioning?
5. You have received a support call from an employee whose mouse does not work upon booting. When you ask the user whether the monitor is on and whether the keyboard is also disabled, which step does this demonstrate in the best practice methodology to resolve problems?
6. If a device is plugged into an adapter and has no power, which is a possible step to take to alleviate the problem?
7. What is the purpose of the jumper shown in the following figure?

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8. You are asked to assist with a projector in a conference room. The presenter is having trouble getting the computer image to show on the screen. Which of the following is not a commonly known issue with projection?
9. At which step in the troubleshooting methodology might system logs be most helpful to a technician?
10. You have been asked to help stream a conference from a laptop to a new 55-inch television in a conference room. The laptop has an Ethernet port and a USB port. What kind of adapter and cable are most likely required to complete the task?
11. You are working on a hard drive that is nearly full, and you suspect that files are stored in fragments around the hard drive. Which one of the following can help you determine whether defragmentation is a plausible solution for this client?
12. S.M.A.R.T. detects and reports errors for which of the following?
13. Which of the following is not one of the six steps of the CompTIA troubleshooting theory?
14. If your system is experiencing frequent STOP errors and is automatically rebooting each time, where do you go to change the configuration setting to stop the automatic reboot process?
15. Which of the following statements best describes how to change the boot sequence?
16. Identify the motherboard components indicated in the following figure.

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17. Which voltage is used by most personal computers in North America?
18. You have been asked to replace a switch in a wiring closet with an upgraded switch. Unexpectedly, it takes you about 2 hours using a tone generator to determine where the cables map to in the old switch before you can uninstall it. Which step in the best practice methodology to resolve problems is missing from this scenario and could have saved 2 hours?
19. Which is not a system error commonly identified by beep codes?
20. Your system has begun shutting down suddenly and unexpectedly. Which of the following best describes how to determine whether the cause of these shutdowns is due to the CPU overheating?
21. If a document requires the maximum amount of memory that is available to a laser printer, the printer might attempt to compress the document. Which of the following statements best describes the result of this compression on the final print page?
22. When the date and time on your computer are running slowly and losing time, which of the following statements best describes the most likely cause and the most effective course of action?
23. If you have determined that you need to upgrade a PC by replacing a SATA HDD with an SSD, which form factor is not a feasible replacement?
24. You have been called to check on a printer in an office. You find a paper jam and fix it. Where do you look to resume the printing process and print jobs that were unable to print?
25. Smudged print from an inkjet printer could be caused by which of the following?

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