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CompTIA A+ Core Exam: Operational Procedures
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CompTIA A+ Core Exam: Operational Procedures
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25 Questions

1. Carla, who works in payroll, got to work one day and realized that she no longer had access to employee wellness bonus pay information that was key to her job. Later she found out that the health care provider implemented a new reporting system that separated accounting reports from private wellness records. What is this most likely an example of?
2. The object in the following figure is an electrical outlet tester. What does this outlet tester tell you about the outlet into which it is currently plugged?

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3. Which is not a type of regulated data?
4. Enrique has been asked to attend a meeting to report on how proposed network changes will affect his workgroup. Which term best describes the meeting he will attend?
5. Jess and Hiroko have to update several computers, and their lab manager has written a basic script to speed up the process. They are given a flash drive with four files on it, but the one they want is written in a shell for Linux machines. Which file extension is likely the one they want to use?
6. Which of the following creates a secured tunnel over a public network?
7. Which of the following statements best defines ESD?
8. Gina was upgrading graphics cards on 10 PCs in a design office. After she removed the old cards, she had to use scissors before installing the new ones. Why would she need scissors in her tech bag?
9. When Josh is unable to answer a question about a new type of software coming onto the market and how his customer might implement it, what action should he take?
10. When a workstation installation creates a tripping hazard, which best practice is not being practiced?
11. Jennifer has asked for a document showing the LANs and IP addresses in the building. What kind of document did she request?
12. What concept is addressed with the 3-2-1 rule?
13. Which of the following is considered an environmental hazard?
14. Which of the following best describes how to dispose of used batteries?
15. When selecting an air filter mask, which category provides the highest level of protection?
16. Which of the following best describes chain of custody?
17. Which of the following statements best describes an MSDS (also known as SDS)?
18. Which of the following is a proprietary desktop sharing application?
19. Identify the parts of the plug in the following figure.

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20. Which class of fire extinguisher should be used on an electrical fire?
21. Which of the following increases the likelihood of ESD?
22. Which programming language is the file extension .sh associated with?
23. Ellen is working on a workstation in the Accounting department. In an open browser tab, she notices a meme with racist comments and graphic pictures. What is the next step Ellen should take?
24. What is the name for a set of procedures that an investigator follows when examining a technology incident?
25. Which of the following is an example of unprofessionalism in a customer service environment?

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