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A technician is troubleshooting a CD drive tray that will not eject the CD from the tray. The customer has rebooted the computer but is still unable to open the drive by pressing the eject button. The technician should:

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A technician is troubleshooting a CD drive tray that will not eject the CD from the tray. The customer has rebooted the computer but is still unable to open the drive by pressing the eject button. The technician should:






 
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