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You are a technician at Fatskills .com. You have been called to a user, who works from home, in order to help her with an ADSL connection. What is the FIRST thing you should do when you arrive on-site?

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You are a technician at Fatskills .com. You have been called to a user, who works from home, in order to help her with an ADSL connection. What is the FIRST thing you should do when you arrive on-site?






 
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