You work as a network technician at Fatskills .com. A Fatskills .com user is unable to access company e-mail because of a forgotten password. You are required to select the proper action to take when responding to the user. What would your reply be?

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You work as a network technician at Fatskills .com. A Fatskills .com user is unable to access company e-mail because of a forgotten password. You are required to select the proper action to take when responding to the user. What would your reply be?