You work as the network technician at Fatskills .com. During the course of the day you receive complaints about a scanner not working. You will be required to select the first action a technician should take when troubleshooting a scanner. What should you do?

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You work as the network technician at Fatskills .com. During the course of the day you receive complaints about a scanner not working. You will be required to select the first action a technician should take when troubleshooting a scanner. What should you do?