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CompTIA A+ Operational Procedures
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CompTIA A+ Operational Procedures
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24 Questions

1. Which Of The Following Tools Would Be Used To Clean The Inside Of A Printer? (Select All That Apply)

2. Which Of The Terms Listed Below Refers To An Environmental Control System?

3. The Very Last Step Of The Troubleshooting Process Involves _____________- Actions And Outcomes. This Step Comes After Verification Of Full System Functionality And Implementation Of Applicable Preventive Measures.

4. A Document Describing Procedures For Safe Handling - Use - Storage And Disposal Of Potentially Hazardous Materials Is Called:

5. In Forensic Procedures - A Chronological Record Outlining Persons In Possession Of An Evidence Is Referred To As:

6. The Term "Brownout" Refers To What Kind Of Situation?

7. Examples Of Proper Communication And Professional Skills While Dealing With Difficult Customer Include: (Select 2 Answers)

8. Which Of The Following Is An Example Of Good Communication Skills When Dealing With A Customer?

9. A Type Of Agreement Granting A User The Right To Use Software Application In A Manner Determined By The Software Vendor Is Known As:

10. According To The Troubleshooting Theory - Verification Of Full System Functionality And Implementation Of Applicable Preventative Measures Should Be Performed:

11. What Does The Term "Blackout" Refer To?

12. Once A Plan Of Action To Resolve A Problem Has Been Established - The Next Step In The Troubleshooting Methodology Process Is To:

13. Which Of The Following Actions Should Be The First Step In The Troubleshooting Process?

14. In Cases Where Users Are Found In Violation Of Policies Related To Prohibited Content Or Activity - The Elements Of First Response Should Include: (Select All That Apply)

15. Examples Of Devices/Device Components Regulated Under Special Disposal Procedures Due To Environmental/Safety Hazards Include: (Select All That Apply)

16. Which Of The Following Tools Are Used To Provide Protection Against Esd? (Select All That Apply)

17. Which Of The Following Devices May Pose A Risk To Electrical Safety Due To Accumulated High Voltage? (Select All That Apply)

18. A Type Of Control Access Technology Providing Protection Against Copyright Infringement Is Called:

19. A Device Designed To Protect Electronic Devices From Large Voltage Fluctuations Is Known As:

20. Once The Theory Of Probable Cause Of The Problem Has Been Established - The Next Troubleshooting Step Should Involve:

21. Which Of The Following Acronyms Refers To Any Type Of Information Pertaining To An Individual That Can Be Used To Uniquely Identify That Person?

22. Which Of The Following Solutions Add(S) Redundancy In Areas Identified As Single Points Of Failure? (Select All That Apply)

23. A Device Designed To Provide Emergency Power During An Unexpected Main Power Source Outage Is Called:

24. Which Of The Answers Listed Below Refers To An Example Of Appropriate Handling Of Customer's Confidential Data In A Situation Where Troubleshooting Requires User's Password?

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