1. A technician agrees to assist a co-worker with a support call. Which of the following actions should the technician take?

2. A user running Windows 2000 reports that the password is no longer working. Which of the following actions should the technician take next?

3. You are working as a technician at Fatskills .com. You receive a call from a new employee that requests an email login and password. Which of the following should you do FIRST?

4. You are working as a technician at Fatskills .com. One of the new technicians wonder when he should defragment a hard drive. Which of the following reasons would you tell him is a good reason for defragmenting a hard drive?

5. You are working as a technician at Fatskills .com. One of Fatskills 's users is unable to log in to the domain as she has forgotten her password. Fatskills .com has a security policy that says the last four digits of the employees identification number must be verified before performing a password reset. This rule exists in order to protect the company against social engineering attacks. The user is not able to provide that information over the telephone call. Which of the following would be the BEST way to handle this request?

6. In Windows XP Professional, one way to deter the installation of software by users would be to place the users in the:

7. Which of the following groups in a domain in Windows 2000 have access to a shared folder by default unless it is removed?

8. A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer:

9. You are working as a senior network technician at Fatskills .com. You have just explained about automatic private internet protocol addressing (APIPA) to some new trainees. On of the trainees asks you to give an example of an APIPA address. What will your answer be?

10. You are working as a technician at Fatskills .com. You are asked to help a user that has reported that the third button on his three button mouse is not working. The user wants to be able to set the mouse up to utilize all three buttons. Which of the following should enable the user to do this?

11. You are working as a technician at Fatskills .com. You have just discovered that a server tape backup did not execute successfully on its schedule. You find nothing unusual when checking the server logs. Which of the following should you do FIRST in order to try and solve this issue

12. Which of the following folder permissions gives a user the ability to delete a folder? (Select TWO).

13. A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer:

14. During a visit to a user's desk to resolve a problem, a technician determines that disassembly of the computer is required. Which of the following would be the MOST appropriate action for the technician to take?

15. You are working as a technician at Fatskills .com. The sales department has requested that a printer that can use carbonized paper for making multipart forms is installed for the department to use. What kind of printer is needed in order to handle this request?

16. Which of the following would be a valid automatic private internet protocol addressing (APIPA) assignment?

17. Which of the following steps can be used to disable the auto-restart in Windows XP?

18. Which of the following would be the FIRST step in the problem solving process?

19. You work as a technician at Fatskills .com. A user has requested that you upgrade his Windows 95 workstation to Windows XP. The workstation is equipped with a Pentium 1.3GHz CPU, 128MB of ram, and a 20GB hard drive. Which of the following information should you give the user?

20. Which of the following is a wireless security standard?

21. An upgrade to Windows XP Professional can be successfully performed from which of the following operating systems? (Select TWO).

22. You are working as a technician at Fatskills .com. You have just finished replacing a faulty hard drive with a new primary hard drive in a computer. You have also created a primary partition and an extended partition with a logical drive on the new hard drive. The primary and the extended partitions on the hard drive is formatted with FAT32. When you try to boot the system to the new primary partition in order to install a operating system, there is an error message stating, no boot device found. Which of the following is MOST likely the problem?

23. You are working as a network technician at Fatskills .com. A user calls and wonders if any printers in Fatskills .com's main office require special paper. In order to answer the user you need to identify which type of printers that special paper to print. Which of the following alternatives do require special paper?

24. You are working as a technician at Fatskills .com. You have just assisted a user with some troubleshooting but the user is not satisfied with the solution that has been offered. What would be the best way to handle this situation?

25. A fully qualified domain name consists of which of the following?