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DECA Hospitality and Tourism Cluster Exam Quick Review
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DECA Hospitality and Tourism Cluster Exam Quick Review
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25 Questions

1. In visual merchandising, mass displays create an image of

2. A major reason travel professionals might join industry organizations is to

3. A motorcoach driving passengers from one destination to another is an example of __________ in the hospitality and tourism industry.

4. Renaissance is a prestigious cruise line that offers luxury accommodations and charges premium prices. What factor affecting price of travel products does this illustrate?

5. A resort is conducting telephone interviews with former guests to determine how it can improve it services. How can the resort minimize interviewer bias and procedural errors during the interview process?

6. A business advertised new-product financing with a 10 percent down payment and a low interest rate with monthly payments spread over four years. What type of loan was the business offering?

7. One of the ways that a business can increase its profits is by

8. One of the reasons that human resources might be limited in some parts of the world is because of a lack of

9. Which aspect of a business benefits the most when a company implements a customer loyalty program that asks its participants to complete a customer questionnaire:

10. Emergency procedures that involve escape and evacuation because of fire or natural disasters usually include plans for identifying

11. The primary goal of most purchasing agents in negotiating a contract is to

12. At the Clara's Pizza Parlor web site, customers are encouraged to send electronic postcards advertising the restaurant to friends and families. This is an example of __________ word-of-mouth marketing.

13. A business traveler may consult a travel agency to

14. What might a travel agency include in a display to graphically show people enjoying a destination or participating in a tour of exotic places?

15. Colleen, a mid-level manager, has the kind of personality and communication skills that can motivate others to work toward the company's goals. Colleen can make the best use of these skills in which management function?

16. Which of the following is often considered one of the safest types of investments:

17. Which of the following is an important reason for a travel agency to display tourism literature:

18. Identify the type of sales approach being used in the following communication: 'Hello, Linda. How was your vacation at the beach?'

19. Which of the following statements regarding direct-mail marketing campaigns is true:

20. What is the mode in the following example: 5 people eat pizza 1 time a week; 7 people eat pizza 2 times a week; 10 people eat pizza 3 times a week; 8 people eat pizza 4 times a week; and 2 people eat pizza 5 times a week.

21. One way that competition benefits business is by encouraging the creation of

22. The promoters of the annual Shakespeare Festival include a statement on the back of the event ticket to the effect that they will not be responsible for harm or injury to the ticket holder. The attendees thereby agree to accept liability for their own possible risks by purchasing the ticket. What action is being taken with the risk?

23. Which of the following is a way that using product substitution can benefit a hospitality and tourism business:

24. An important step in proofing print advertising copy is to check the

25. Which of the following is a housekeeping duty needed for the regular upkeep of displays: