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DECA Hotel And Lodging Management Exam
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DECA Hotel And Lodging Management Exam
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25 Questions

1. What type of hotel provides recreational facilities, activities such as golf and tennis, and is often considered a vacation destination?
2. One reason hospitality businesses evaluate their channel members on a regular basis is to determine if it is necessary to
3. Why is it important for hotel sales managers to regularly evaluate the performance of salespeople?
4. Isaac spent several nights in a hotel operated by a well-known chain. He had a series of dissatisfactions including no fresh towels and slow room service. During checkout, Isaac was given a customer-response card to complete, which he did in great detail. The best follow-up by the hotel to this customer's negative feedback is a
5. Financing is important to a motel chain because it often provides the motel chain with needed
6. What are general considerations that convention hotels must evaluate when assessing their ongoing marketing-information needs?
7. Which of the following is a factor that has contributed to the diversity of today's workforce:
8. One way that hotel supply salespeople can build relationships through the use of effective customer service is to
9. Many economy motel chains expect their supervisors to provide employee training because supervisors
10. What does utility reveal about consumers?
11. Which of the following is an example of a front desk clerk explaining to a guest the unique benefits that the hotel offers:
12. Why is it important for hotel chains to assess global trends and opportunities?
13. What is an important purpose of promotional advertising?
14. A hotel restaurant that inspects its equipment on a regular basis is practicing
15. SWOT analysis is a technique for summarizing a hospitality business's
16. When setting marketing objectives, what should hotels include to make the objectives more effective?
17. Which of the following is a correct statement concerning services offered by hotels/motels:
18. Why should hotel restaurant employees wash their hands after touching raw foods and before handling and storing clean kitchen utensils?
19. Which of the following policies would best allow a ski resort to meet a temporary increase in demand for service without sacrificing productivity or increasing costs:
20. A purpose of keeping a hotel's guest-history records up-to-date is to
21. Each purchase strengthens the economy by encouraging
22. A full-service hotel food and beverage manager must determine the sales of specific menu items at regular intervals during the day. The most efficient and accurate way to obtain the information is by
23. When obtaining marketing information from guests, why is it important for hotels to tell guests how their personal information will be used?
24. Hotel supply businesses develop specific positioning strategies for their products because they want to
25. Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded him that checkout time would be 11:00 a.m. 'No, it's not!' he exclaimed. 'It's always at 11:30!' Eva's customer is a(n) __________ customer.

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