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FBLA Business Communications Test
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Avg score: 44% • Most missed: “Short, informal reports used internally are known as ____.”
FBLA Business Communications Test
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25 Questions

1. The central selling point should be ____.
2. When communicating in writing to people in your organization you should send ____.
3. The main difference between a cover letter and a resume is a cover letter ____.
4. One reason to use written communication to present complex information is that ____.
5. From a legal standpoint, an order letter is ____.
6. On the Internet, WWW stands for ____.
7. Which of the following dictation guidelines should you follow?
8. The second most important location in a letter for emphasis is the ____.
9. Audiotapes can be used for ____.
10. A letter can ____.
11. Misinformation or misrepresentation in a sales message is ____.
12. The study of the meaning of words is called ____.
13. A letter acknowledging a remittance should ____.
14. The specific instance organizational pattern used in reports ____.
15. Embellishments, inflated statements and superlatives result when you have not avoided the following destroyer: ____.
16. When it is necessary to correct minutes that have already been distributed or read, you must ____.
17. Of the following, the best description of the middle paragraph(s) of a letter using the direct approach is ____.
18. The term that best describes the trend in tone in today's memos is ____.
19. Avoid choosing words like assisted and participated; use effective action words or phrases such as ____.
20. The ending of a memo may include ____.
21. A form letter will make a better impression on the receiver if it ____.
22. An effective sales message may be conveyed by the when it accompanies the product.
23. The two purposes for letters denying adjustments are to say no and ____.
24. Which is not a realistic goal to achieve in developing a press release?
25. Good reports ____.

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