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Hotel Operations - Revenue management
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Hotel Operations - Revenue management
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25 Questions

1. Annual budgets

2. Occupancy index eval: at/near 100%

3. Center: triangle of core product - supporting products - and facilitating products - Stars: physical environment - customer interaction with service delivery - customer interaction w/ customers - customer coproduction - Entire circle - augmented product

4. Revpar index eval: above 100%

5. Half-day rate

6. Primary duty: managing enterprise/subdvision - Direct work of >2 full time employee - Hire/fire

7. Occupancy index eval: far above 100%

8. Day rate

9. A financial management system that collects accounting data from an individual hotel(s) - then combines and analyzes at different (central) site

10. Adr index evaluation: far above 100%

11. Individual (department) responsible for maintaining the back-office accounting systems

12. Example of market-skimming

13. Accessibility

14. Lowest rate guarantee

15. Retained earnings

16. Rack rate

17. Age discrimination in employment act - individuals age 40 and older - applies to places with >20 staff

18. Maximizing crs effectiveness

19. Liabilities

20. Cpa

21. Concierge level

22. Generally accepted accounting principles

23. Payment of proper amount

24. Revenue manager

25. Auditor

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