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ICTSM Practice Test: Computer System Maintenance & Smart Device
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ICTSM Practice Test: Computer System Maintenance & Smart Device
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25 Questions

1. What is a purpose of the boot manager program?
2. Which cloud-based storage service does Microsoft provide for backups?
3. Which Windows utility allows Windows 7 and 8 users to quickly and easily share files and folders?
4. When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to ?
5. What is a good source for safely downloading Android apps?
6. Which question is an open ended question that could be used when helping a customer troubleshoots a Windows problem?
7. What product is used to clean smudged keys on a keyboard?
8. Computer user logs a problem stating that the computer is emitting a loud clicking noise. Which device should the technician check first?
9. Which Windows tool is used to determine if a dynamic disk is corrupted?
10. A technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?
11. which task should be part of a software maintenance routine?
12. The mouse pointer moves erratically, what is the possible cause? The mouse
13. Which component uses the greatest amount of power on most mobile devices?
14. What is the purpose of a recovery partition?
15. After doing a low-level format, what would be the next step in configuring the hard drive in a system?
16. Which cleaning material should be used to clean component contacts?
17. Which component can be easily damaged by the direct spray of compressed air when cleaning the inside of the computer case?
18. What is the highest binary number that can be referred to on a three position jumper block?
19. what is the best way to determine if a CPU fan is spinning properly?
20. A technician wishes to create a dynamic volume on a Windows 10 PC that has two physical hard drives. The technician wants to achieve maximum write performance with data fault tolerance. What type of dynamic volume should be created to achieve this?
21. Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off?
22. A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?
23. The terms 'red book', 'yellow book', and 'orange book' refer to ?
24. What's the best way to protect your hard drive data?
25. ESD would cause the most damage to which component?

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