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IT Operations / IT Support Skills Test
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IT operations (IT ops) is the handling of the many processes and services that an information technology department administers.  IT ops covers a range of hardware and software systems, as well as related functions, such as voice and data networking, physical security and cybersecurity, incident response and disaster recovery, audit support, project management, compliance and environmental management.

IT Operations / IT Support Skills Test
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25 Questions

1. Which characters are not allowed in a filename?
2. What is one difference between a drive and media?
3. A computer power supply is measured in \_.
4. What is the difference between a USB hub and a powered USB hub?
5. You power up your computer and it starts in Safe Mode. What should you do?
6. Angela ran a diagnostic that shows an ever-decreasing amount of memory in her computer. What could be the problem?
7. Which security tool can be doubled up to offer additional protection without being redundant?
8. While planning a conference at a center in the mountains, you call ahead to ensure that it has broadband Internet access. Which connection type would be an unsuitable choice?
9. What is the most direct way to change the desktop background in Windows OS?
10. Your computer boots at very low resolution that cannot be increased through display settings. What is the most likely solution?
11. What must you confirm before performing a processor upgrade?
12. After plugging in an external 3.5mm microphone, you stop hearing sound from the speakers. What is the most likely source of the problem?
13. Tania was told to change a setting in the UEFI. How is it accessed?
14. Which is the standard color coding for audio jacks?
15. How can you tell that the website you are visiting is sending and receiving data that has been encrypted?
16. Networking wire is referred to as **\_**.
17. If you had a 255.255.255.0 subnet mask, how many usable IP addresses would you have for hosts?
18. The computer consistently boots into Safe Mode. How would you address this issue?
19. What is the technical reason why you must properly eject media?
20. Which service allows clients to work remotely and supplies the clients with an IP address on the same local area network as the office?
21. Which statement about a modular power supply is true?
22. Walt's computer is several years old and he wants to ensure that the system works until he gets a replacement. What should he do first?
23. A **\_** allows you to plug computers into a central location to communicate on the same local area network.
24. What is referred to by SSID?
25. The mouse pointer is behaving erratically. What should you do first?

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