1. The correlation coefficient for test #1 equals -0.89 and the correlation coefficient for test #2 equals 0.79. Assuming the tests are in different subject areas, what statement is NOT true?

2. An accommodating approach to conflict resolution is most appropriate when:
I. One party is wrong
II. The issue is much more important to one party
III. Both views are seen as important
IV. An integrated solution is desired

3. Why is the PDCA cycle so readily accepted by most American teams and individuals?

4. If the data is accurate but not precise it is a problem of

5. In the drum-buffer-rope methodology, what role does the drum play?

6. Benchmarking of performance is:

7. A statistics professor has developed a design for a company. From a practical standpoint, the design should be reviewed because:
I. The professor may have limited plant knowledge
II. There may be undesirable combinations of variable control levels
III. The design may cause a violation of known physical laws

8. The major advantage of process mapping is:

9. Given a C p of 1.5 for a process and the same standard deviation and specification limits for the calculation of capability or performance indices, one would not be surprised to find:
I. C R and P R to be equal
II. C R to be less than P p
III. P R to be less than C p
IV. C p and P p to be equal

10. A chart constructed with defect types on the X axis, customers on the Y axis, and numbers of defects at the corresponding column and row intersections, is called:

11. Which of the following statements best reflects the difference between typical and breakthrough benchmarking?

12. Which of the following statements is most applicable to trend analysis?

13. Identify the subjective root cause analysis tool from the options below:

14. When developing the potential for win-win agreements, what strategy sequence is most appropriate?
I. Verify areas of agreement
II. Resolve any differences
III. Confirm each party’s goals
IV. Consider alternate solutions

15. TPM in relationship to the lean enterprise system means:

16. What is a major distinction between the CPM and PERT methods in the evaluation of project performance?

17. Community or society quality benefits resulting from a business enterprise would NOT include which of the following?

18. From a gap analysis perspective, why does an organization need performance metrics?

19. Tremendous advances have been made in the quality of an electronic component produced in quantities of one million units per year. Last year only six defectives were discovered. A further improvement was made. The plant manager asked the master black belt to run a 100,000 unit trial to determine with 95% confidence if the rate had been lowered by 2 DPMO. What was the master black belts response?

20. The tool/technique most widely used by a number of automotive manufactures that supply products to Toyota is called:

21. A graphical display of the total percentage of results below a certain measurement value is called a(an):

22. A process is checked at random by inspection of samples of four shafts after a polishing operation, and X-bar and R charts are maintained. A person making a spot check measures two shafts accurately, and plots their range on the R chart. The point falls just outside the control limit. He advises the department foreman to stop the process. This decision indicates that:

23. Highly fractional factorial designs are often used as:

24. Understanding customer needs is a constant requirement for organizations. Customer data and information is often collected in various amounts. The organization should resolve to:
I. Use more proactive approaches
II. Focus on improvement plans
III. Identify customer satisfaction drivers
IV. Sort out the unneeded customer data

25. The primary purpose of rewards and recognition for teams and team members, from an organizational management perspective, is: