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FBLA Hospitality Management Test
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FBLA Hospitality Management Test
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25 Questions

1. Making another person responsible for some of your job duties is called
2. Most full-service hotels have _____ for guests who need cash.
3. Electronic connections for reservations of hotel rooms, cars, airlines, and special tours are called:
4. Performance problems may indicate a need for
5. When supervisors give some of their duties to other employees they have:
6. Which one of the following is not a way to change price?
7. Prices for refreshment breaks and receptions should not be based on
8. Nearly ____ of the dollars spent on goods and services pays for marketing activities such as research, product development, pricing, financing, distribution, and managing of a product or service
9. _____ is a combination of related services in a single-priced product.
10. ____ is an example of a housekeeping productivity standard for a hotel.
11. ____ must be considered when positioning the hotel's corporate brand.
12. A group of people who are closely knit by reason of one or more relationships is called a:
13. A customer with a guaranteed reservation
14. Hotels who earn high rankings
15. ____ involves gathering and using information about customers to improve business decision making.
16. Which one of the following is not a reason why price is important to marketers?
17. The Super Bowl is scheduled for the city where your hotel is located. You should charge
18. The first step in the sales process is the
19. A television channel in the hotel room that tells about local attractions is called:
20. Restaurant business, shopping mall business, and gas station business related to the hotel occupancy is referred to as the
21. An increasingly popular form of non-traditional marketing is
22. __________ oriented companies
23. A customer states in a sales conversation, 'The hotel we usually stay at does not provide adequate bath amenities. This statement is an example of a customer's
24. The contract between a business and insurance company to cover certain business risks is known as a(n)
25. Successful hospitality employees

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