1. Buying or selling goods over the Internet is called:

2. ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

3. Which of the following is a cross-functional business process?

4. The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

5. Engineers and architects are examples of:

6. In a business environment, the focus of collaboration is to:

7. ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

8. ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

9. A ________ is a senior manager who oversees the use of IT in the firm.

10. Decision-support systems are also referred to as:

11. You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

12. ________ systems often deliver information to senior executives through a portal.

13. These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

14. Policies that determine which information technology will be used, when, and how are provided by:

15. You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

16. A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

17. A wiki is a type of:

18. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

19. A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

20. Executive support systems are information systems that support the:

21. Which of the following types of system could be used to enable different firms to work collaboratively on a product?

22. The three principal levels of hierarchies within a business organization are:

23. Checking for product quality is an activity associated with the ________ function.

24. What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

25. Second Life is an example of a: