1. A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

2. Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

3. Key forces in a business's immediate environment include:

4. You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

5. The most widely used collaboration software tool used by very large firms is:

6. Checking for product quality is an activity associated with the ________ function.

7. A wiki is a type of:

8. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

9. Development and support services for a firm's business systems are provided by:

10. The principal liaison between the information systems groups and the rest of the organization is a(n):

11. What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

12. What is the most important benefit of an enterprise application?

13. The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

14. In a business environment, the focus of collaboration is to:

15. ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

16. ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

17. Second Life is an example of a:

18. Which of the following types of system could be used to enable different firms to work collaboratively on a product?

19. Policies that determine which information technology will be used, when, and how are provided by:

20. ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

21. Executive support systems are information systems that support the:

22. These systems are designed to summarize and report on the company's basic operations.

23. These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

24. The ________ is responsible for ensuring that the company complies with existing data privacy laws.

25. Decision-support systems are also referred to as: