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Management Information Systems (MIS) Practice Test: Operational Excellence and Customer Intimacy Using Enterprise Applications
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Management Information Systems (MIS) Practice Test: Operational Excellence and Customer Intimacy Using Enterprise Applications
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25 Questions

1. A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.
2. Which supply chain planning function determines how much product is needed to satisfy all customer demands?
3. Enterprise software is built around thousands of predefined business processes that reflect:
4. A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.
5. A company’s organizations and processes for distributing and delivering products to the final customers is the:
6. Supply chain ________ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.
7. Which of the following is an important capability for sales processes that is found in most major CRM software products?
8. Components or parts of finished products are referred to as:
9. ________ management is an important capability for service processes that is found in most major CRM software products.
10. Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.
11. A build-to-order supply-chain model is also called a ________ model.
12. Uncertainties arise in any supply chain because of:
13. Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain ________ systems.
14. In order to achieve maximum benefit from an enterprise software package, a business:
15. SFA modules in CRM systems would provide tools for:
16. A supply chain driven by actual customer orders or purchases follows a ________ model.
17. Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.
18. Selling a customer with a checking account a home improvement loan is an example of:
19. Which of the following would not be considered a contact point?
20. You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
21. Which of the following statements about enterprise applications is not true?
22. ________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners.
23. Why is overstocking warehouses not an effective solution for a problem of low availability?
24. Which of the following is not an example of next-generation enterprise applications?
25. The business value of an effective supply chain management system includes all of the following except:

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